Rolletto Privacy Policy

Rolletto processes personal information when customers create an account, sign in, make deposits or withdrawals, use Casino or Sports, claim promotions, complete verification or contact Customer Support. This Privacy Policy explains the types of information connected with those activities, why the data may be used and what privacy choices are available.

The amount of information processed depends on which parts of Rolletto are used and whether additional account, payment or identity checks are required.

Information Collected by Rolletto

Account information can come directly from the customer, from activity generated while using the service or from payment, verification and technical systems involved in account operation.

Registration and Account Information

The registration process can include:

username;
email address;
password and login credentials;
country;
account currency;
mobile number;
promo information where applicable;
confirmation of age and acceptance of account terms.

For a UK account, United Kingdom can be selected as the country, GBP is available as an account currency and the phone field uses the +44 prefix.

Account details may also include later changes made through the profile, communication preferences and information used for password recovery or account-security checks.

Registration information should correspond to the person using the account. Additional verification may be requested where identity, age or account ownership needs to be confirmed.

Identity and Verification Information

Rolletto can request documents or information to verify the account holder.

Depending on the check, this can include:

government-issued identification;
proof of address;
payment-method verification;
card verification where a card was used;
information needed to confirm account ownership;
additional documents requested during an account or transaction review.

Proof of address can include documents such as a recent bank statement, utility document or another accepted record containing the account holder’s details.

Where card verification is required, the verification process may ask for an image of the card with sensitive digits masked according to the instructions provided.

Identity verification is separate from ordinary Rolletto login credentials.

Payment and Transaction Information

When a customer deposits, requests a withdrawal or uses another cashier function, information related to the transaction can be processed.

This may include:

payment method;
transaction amount;
account currency;
deposit history;
withdrawal history;
payment references;
transaction status;
crypto wallet information where required;
blockchain transaction details;
information used to verify ownership of a payment method.

Rolletto supports card and cryptocurrency payments, so the exact data involved differs between methods.

A Visa or Mastercard payment can involve card-processing information, while a crypto transaction can involve a wallet address, selected blockchain network and transaction identifier.

Payment information can be used to complete transactions, investigate missing or disputed payments, check ownership of the method and review unusual account activity.

Casino and Betting Activity

Use of Casino, Sports, Live Betting, Esports, Racing and other account sections creates activity records connected with the profile.

These records can include:

casino games played;
sportsbook selections;
open and settled bets;
stakes;
results;
event and market history;
Freebet activity;
bonuses and promotional rewards;
Free Spins activity;
balance changes;
racing and esports activity;
account-limit settings;
responsible-gambling controls.

Sports betting records can include the event, market, odds, stake and final settlement of the wager.

Casino records can include game activity, bonus use and results connected with the account.

This information is required for normal account operation, settlement of bets and games, promotion administration, dispute handling and account reviews.

Technical and Device Information

Technical information can be collected when Rolletto is accessed through a desktop or mobile browser.

This can include:

IP address;
browser type;
operating system;
device type;
session information;
login time;
pages or account sections used;
cookie identifiers;
security events;
technical errors;
date and time of access.

Technical data can help maintain account sessions, identify errors, detect unusual access and protect account functions.

How Rolletto Uses Personal Information

Personal information can be processed for activities connected with operating and protecting an account.

These purposes include:

creating and maintaining the account;
providing Rolletto login access;
processing deposits and withdrawals;
settling casino games and sports bets;
maintaining transaction history;
administering bonuses and promotions;
managing Sports, Live, Esports and Racing activity;
confirming identity and age;
completing payment verification;
investigating account-security issues;
responding to Customer Support requests;
recovering account access;
preventing fraud or unauthorised use;
maintaining responsible-gambling controls;
sending account and transaction messages;
meeting legal or compliance requirements where applicable.

Information may also be reviewed when a payment is disputed, a withdrawal remains pending, account activity appears unusual or an account check is required.

Verification, KYC and Account Checks

Verification can take place during account use rather than only at registration.

A check may be required before a withdrawal, during a security review or when additional information is needed to confirm the account holder.

Verification can involve:

Verification type	Example information
Identity	Government-issued ID
Address	Bank statement or utility document
Payment method	Card or payment ownership details
Account ownership	Information matching registration details
Transaction review	Payment or wallet records

Additional checks can be requested where normal verification does not provide enough information for the account or transaction being reviewed.

Rolletto may restrict selected account functions while required verification remains incomplete.

Cookies and Similar Technologies

Rolletto may use cookies and similar browser technologies for website and account functions.

Cookies can be used to:

maintain login sessions;
remember selected settings;
keep account navigation working;
support security checks;
detect technical issues;
measure website performance;
understand how site sections are used;
remember preferences;
support promotional or marketing functions where applicable.

Some cookies are needed for the website to work correctly. Others can relate to analytics, preferences or marketing.

Browser settings can be used to block or remove cookies. Disabling some cookies may affect login, saved settings or other website functions.

Account Security

Rolletto uses account and technical controls intended to reduce unauthorised access to personal and payment information.

Customers should also protect their login details.

Recommended account-security practices include:

use a unique password;
do not share the password with another person;
keep one-time verification codes private;
protect the email account connected with Rolletto;
sign out on shared devices;
check unfamiliar payment or betting activity;
change credentials if unauthorised access is suspected.

Customer Support does not need a customer’s password in order to handle ordinary support requests.

A support message should not contain a full card number, PIN, online banking password or one-time security code.

Sharing Personal Information

Personal information can be shared where another service is required to operate an account or transaction.

This can include:

payment processors;
banks and payment services;
cryptocurrency payment providers;
identity-verification providers;
fraud-prevention services;
hosting and technical providers;
Customer Support systems;
security services;
game and betting technology providers;
professional advisers;
legal or regulatory authorities where required.

Only information relevant to the particular service or account check should be provided.

Information can also be disclosed where necessary to investigate fraud, protect account security, handle a valid legal request or enforce applicable account rules.

Payment Providers and External Services

A payment provider can process information under its own privacy terms.

For example, a bank, card processor, e-wallet or crypto service may collect transaction details independently when a payment is made outside the Rolletto website.

Rolletto does not control how an independent third-party service processes information after the customer enters that provider’s system.

Customers should review the privacy terms of the payment or external service before submitting information directly to it.

International Data Processing

Some technical, verification, payment or support providers may operate in countries different from the customer’s location.

As a result, account information can be processed or stored in another jurisdiction where a service provider involved in account operation is located.

Where information is transferred between providers or jurisdictions, appropriate measures should be used to protect the data and limit processing to the relevant purpose.

Data Retention

Personal information is retained for as long as it is required for account operation, payments, security, dispute handling and applicable recordkeeping obligations.

Different types of records can have different retention periods.

Information that may need to be retained after account closure includes:

account registration records;
deposit and withdrawal history;
betting records;
casino transaction history;
verification information;
fraud and security records;
support correspondence;
records required for legal or compliance purposes.

Closing an account does not necessarily mean that all personal information can be deleted immediately.

When information is no longer required, it can be deleted, anonymised or otherwise handled under the applicable retention process.

Marketing Communications

Contact details may be used for promotional communications where such messages are permitted and the relevant account preferences allow them.

Marketing can relate to:

casino promotions;
sportsbook offers;
Free Spins;
Freebet campaigns;
account rewards;
leaderboards;
product or service updates.

Marketing preferences can be changed through available account or communication controls.

Stopping promotional messages does not necessarily stop essential account communications.

Rolletto can still need to send messages about:

account security;
deposits and withdrawals;
verification;
password recovery;
changes affecting the account;
service or transaction information.

Privacy Rights and Choices

Privacy rights depend on the law that applies to the customer and the type of information involved.

A customer may be able to request:

access to personal information;
correction of inaccurate information;
deletion where deletion is legally available;
restriction of certain processing;
withdrawal of consent where processing relies on consent;
changes to marketing preferences;
information about how personal data is handled.

Identity may need to be verified before a privacy request is completed.

This protects the account from another person attempting to obtain, change or delete information without authorisation.

Some information may continue to be retained where required for transaction records, fraud prevention, security, disputes or other applicable obligations.

Account Closure and Personal Data

Account closure and deletion of personal information are separate processes.

Closing a Rolletto account stops normal account use, but some data may need to remain in records after closure.

For example, transaction, betting, casino, verification or security records can be retained where they are still required.

Requests concerning personal information can be handled separately from the account-closure process.

Information About Minors

Rolletto is intended only for persons who meet the applicable legal age for gambling.

Registration includes age confirmation, and verification can be used to confirm age eligibility.

Where an account is found to have been created or used by an underage person, access can be restricted and additional action may be taken in line with applicable account procedures.

Personal information relating to that account can still need to be retained where necessary to investigate or document the matter.

Responsible Gambling Information

Responsible-gambling controls can create additional account data.

This can include:

deposit limits;
Casino and Sports limits;
account restrictions;
self-exclusion settings;
other controls applied to gambling activity.

Information connected with these settings can be retained as part of the account record where required to enforce the selected restriction.

Responsible-gambling information is used for account control rather than ordinary promotional activity.

Third-Party Links

Rolletto pages can contain links to external services, payment systems or other third-party websites.

Once a customer leaves Rolletto and uses an independent third-party service, that service’s own privacy policy applies.

This Privacy Policy does not control the processing carried out independently by another website, bank, wallet provider or payment service.

Changes to This Privacy Policy

Rolletto may update this Privacy Policy when website functions, account processes, payment methods, security procedures or privacy requirements change.

The updated version will be published on the Privacy Policy page.

Customers should review the current version periodically, particularly after changes to account, payment or verification functions.

Contact Rolletto About Privacy

Questions concerning personal information, account privacy, verification or the handling of data can be submitted through Rolletto Customer Support.

For account-specific requests, identity verification may be required before personal information is discussed or changed.

When contacting support about privacy or security:

do not send the account password;
do not send one-time authentication codes;
do not send a full card number or PIN;
include only the information needed to identify the account and explain the request.